@sapatariadocarmo is committed to the privacy of its users, having adopted all appropriate and necessary security measures for the confidentiality and protection of their personal data.

Your data will be processed by Paulo da Cruz Lda, NIF 502520710, hereinafter referred to as @sapatariadocarmo.

@sapatariadocarmo is the Data Controller for personal data within the meaning of the General Data Protection Regulation ("GDPR") and other applicable legislation regarding personal data protection.

@sapatariadocarmo will only process personal data in the following situations:

• If you have given your consent;
• For the fulfillment and execution of the distance sales contract;
• For the fulfillment of legal obligations.

Your personal data, collected through @sapatariadocarmo, will be processed for the following purposes:

Processing orders placed through @sapatariadocarmo

• Management of user support channels;
• Management of payment channels;
• Processing of information requests and eventual complaints;
• Statistical analysis of @sapatariadocarmo users and their consumption profiles;
• Electronic communications for marketing purposes and/or disclosure of promotions, sales, or special offers;
• Requesting comments and reviews of purchased products;
• Monitoring service quality.

You can request from us at any time:

• Access to your personal data;
• Rectification of information, if it is inaccurate or incomplete;
• Erasure or restriction of your personal data;
• Objection or withdrawal of your consent, applicable in certain situations;
• Portability of your personal data, applicable in certain situations.

As the data subject (the "User"), you have the right to obtain confirmation and access to your personal data.

The User has the right to rectify inaccurate or incomplete data concerning them.

The User has the right to obtain the erasure of their data, without undue delay, when, in particular, one of the following reasons applies:

• Personal data are no longer necessary for the purpose for which they were collected or processed;
• The User has withdrawn their consent for data processing (in cases where processing is based on consent) and there is no other legal basis for such processing;
• The User objects to the processing and there are no overriding legitimate interests justifying the processing.

The User has the right to obtain restriction of processing, when, in particular, one of the following situations applies:

• Contesting the accuracy of personal data, for a period enabling @sapatariadocarmo to verify their accuracy;
• The data processing is unlawful and the User opposes the erasure of the personal data and requests, instead, the restriction of their use;
• @sapatariadocarmo no longer needs the personal data for the purposes of the processing that originated it, but these data are required for the establishment, exercise, or defense of legal claims in court.

In cases where data processing is carried out for the legitimate interests pursued by @sapatariadocarmo or when data processing is carried out for marketing and electronic communications purposes, the User may, at any time, object to the processing of their personal data.

If the processing depends on the User's consent and that consent has been given by automated means, the User has the right to receive the personal data concerning them and that they have provided, in a structured, commonly used, and machine-readable format.

The rights of access and rectification can be exercised through the user's reserved area of @sapatariadocarmo. The remaining rights must be requested, in writing, via email: geral@sapatariadocarmo.com.

You should be aware that, in certain cases, namely erasure and/or portability, your request may not be immediately satisfied due to compliance with legal obligations. In any case, you will be informed of the measures taken in this regard within a maximum period of 1 (one) month from the moment the request is made.

You also have the right to lodge a complaint with the National Data Protection Commission ("CNPD"), which you can do through the website: https://www.cnpd.pt/.

The User also has the right to withdraw consent at any time, although this right does not compromise the lawfulness of processing carried out based on consent previously given, nor the subsequent processing of the same data, based on another legal basis, such as the fulfillment and execution of the contract or compliance with the legal obligation to which the Data Controller is subject.

If you wish to withdraw your consent, you can contact us via the following email: geral@sapatariadocarmo.com.

Sharing with third parties

Certain Partners of Paulo da Cruz Lda have access to your identification data (name, NIF) and contact details (address, mobile number) of the User for processing and shipping your order.

The identity and comments added by users.

Your personal data may also be shared with other entities and/or third parties to comply with legal and/or contractual obligations, such as judicial, administrative, supervisory, or regulatory authorities.

@sapatariadocarmo has conversation channels (chat) interconnected with social networks. The User should carefully read our Cookie Policy

and the Privacy Policies of social networks, which will also apply for this purpose.

Your data is treated securely. We use different technologies and security measures to protect your data while active and for a period of 1 (one) year after its deactivation.

Financial data is stored for 7 (seven) years, counting from the date of the last purchase made at @sapatariadocarmo.

In case there are indications of a crime being committed or false information being provided, data will be stored for 10 (ten) years.

If you have any questions regarding the processing of your personal data, or wish to exercise any of your rights, please contact us via the following email: geral@sapatariadocarmo.com.

Occasionally, @sapatariadocarmo may update its Privacy Policy.

What are Cookies

Cookies are alphanumeric applications that can be transmitted to the hard drive of the user's or website visitor's computer, to allow systems to recognize the browser of whoever is interacting with the Website at any given moment, know when the Website is being visited and by how many people, and improve the user experience ("Cookies").

Without limitation, Cookies allow the management of a Website, allow tracking movements on the Website, help users in navigation, allow retrieval of browsing history, and support the retention and management of previously selected preferences/usage options (if/to the extent available).

Our Cookies do not store personal information, such as your name or bank details.

Cookies used by the website: www.sapatariadocarmo.com

• Technical/Necessary Cookies
• Statistical Cookies
• Preference Cookies

The Platform uses the Google Analytics® tool from Google®, which interprets the level of use and user loyalty.

The user consents to data processing by Google® under the terms and for the purposes described above. If you wish to disable the tracking of internet browsing history, disable Google Analytics cookies at www.google.com. However, disabling may imply a considerable negative impact on the use of Website functionalities, and all or some of them may become completely unavailable.

@sapatariadocarmo warns that disabling technical/session cookies may be incompatible with browsing the Platform and/or – if possible – seriously impair the user experience or access to its functionalities or areas.

Third-Party Cookies/Policies

Some Cookies used by @sapatariadocarmo allow the interconnection and data flow with social networks such as Facebook, Instagram and/or YouTube:

1. Social Network Pixelization
2. Chat Messenger (Facebook Based)

Social Network operators have their own Privacy Policies and use their own Cookies and may also use web beacons and other storage tools to collect and receive information from websites, and use that information to measure service, profile consumers, or target advertising.

@sapatariadocarmo warns that it does not exert any influence or control over the Social Network operators or over the privacy and security policies used, and the user must be adequately and previously informed about them, exercising discretion in accessing and using Social Networks.