Customer Support

Please contact us for questions regarding orders, shipping and returns.

[email protected]
+351 213 423 386

We are available from Monday to Saturday, from 10 am to 7 pm.

Purchasing and Shipping

Shopping Guide

To shop on our website, you should simply add the product(s) you want to buy to your shopping basket. Ideally, you should register with our website www.sapatariadocarmo.com by providing the requested details (and a combination of e-mail and password chosen when registering).

The user can also shop without being registered, but they will have to provide all information required to finalise the purchase process.

Final order confirmation is equivalent to a full and complete acceptance of shoe price and description. Invoice details are the sole responsibility of the user.

Stock availability

If your size is not available, please contact us!

When the shoes you want are available in stock, they can be shipped in that same day or in the following day after payment confirmation (valid for business days). When the shoes are not available and the payment was already made, we will contact you via your account (Login) to inform you of production time.

Shipping

Portugal Continental – Transportadora MRW – Buy today, receive tomorrow (24h) – Free shipping.
Madeira e Açores – CTT Expresso (24/48h) – Free shipping.
Espanha – Transportadora MRW – 1 business day – 6.5 € shipping.
Europa – DHL Express – 1 business day – 19 € shipping. *
Canadá e Estados Unidos – DHL Express – 2-3 business days – 29€ **
Resto do Mundo – DHL Express – 3 to 5 working days – 38€ **

* Countries outside the European Union are subject to customs costs (10% of product price)
** Plus customs fees (10% of product price))

The customer is provided with a “tracking number” for all orders so that they can follow their respective orders.