Customer Support

Please contact us for questions regarding orders, shipping and returns.

[email protected]
+351 213 423 386

We are available from Monday to Saturday, from 10 am to 7 pm.

Purchasing and Shipping

Stock availability

If your size is not available, please contact us!

When the shoes you want are available in stock, they can be shipped in that same day or in the following day after payment confirmation (valid for business days). When the shoes are not available and the payment was already made, we will contact you via your account (Login) to inform you of production time.

Shipping

Portugal Continental – Transportadora MRW – Buy today, receive tomorrow (24h) – Free shipping.
Madeira e Açores – CTT Expresso (24/48h) – Free shipping.
Espanha – Transportadora MRW – 1 business day – 10 € shipping.
Europa – UPS or DHL Express – 1 business day – 25 € shipping. *
Canadá e Estados Unidos – UPS or DHL Express – 2-3 business days – 35€ **
Resto do Mundo – UPS or DHL Express – 3 to 5 working days – 45€ **

Is provided with a “tracking number” for all orders so that they can follow their respective orders.

Pricing policy – international level
For non-EU countries (excluding the US*) the 23% VAT rate is automatically
subtracted from the shopping cart when adding the shipping address.
Attention: upon receiving the order, the customer will pay taxes corresponding to the country of destination!